What is Bell clarity commitment

In the fast-changing world of telecommunications, you are faced with more product and service choices than ever before. It’s important that you get the information you need.

At Bell, we are committed to communicating pricing, product and service information clearly. Specifically, we strive to provide you with:

• A clear description of rates, charges and key terms and conditions for our services;
• Information about available service plans, the length of contract terms and key restrictions and conditions that may apply, including the types of fees that can be increased during a contract term; and
• Notice of important changes relating to the services to which you subscribe such as changes to rates, charges and key terms and conditions for those services.

For more specific information about some of the common customer areas of interest, select a section below:

Bell Mobility

• Wireless code of conduct
• Unsolicited text messages
• Service agreement price adjustments

Bell Internet

• Connection speed
• Usage tracking
• Network management

More

Bell TV

• Digital service fee
• Early termination fees
• Contract length

Bell Home phone

• Same Day Next Day repair service
• Express Install service
• Services and solutions

Contact Us

Our teams are committed to providing you with the answers you need, whether by phone, online, in our stores, or by mail.

For Bell contact information, visit our Contact us section.

If your question requires further attention, here are additional options:

• Bell Canada Executive Office of Customer Relations
• Canadian Radio-television and Telecommunications Commission (CRTC)
• Commissioner for Complaints for Telecommunications Services (CCTS)

Last Updated: 5/11/2010

How to register a complain with bell

Step 1

First, contact customer service by phone, email or mail to discuss any questions or concerns you have regarding your service. Our representatives will be happy to help you.

Here's how to reach us:
Bell Mobility: 1 800 667-0123
Bell Internet: area code + 310-SURF (7873)
Bell TV: 1 888 SKY-DISH (759-3474)
Bell home phone service: area code + 310-BELL (2355)
For more options, visit: bell.ca/contactus

If you're not completely satisfied with the resolution provided at this step, please proceed to step 2.

Last Update:08/05/2010

Step 2

If our customer service representative is unable to help you to your satisfaction, don't hesitate to ask to speak to a supervisor. The supervisor will do everything in his or her power to solve your problem. We suggest you write down the following information:

• The supervisor's name and employee number
• The date the conversation took place

If you're not completely satisfied with the resolution provided at this step, please proceed to step 3.

Last Update:08/05/2010

Step 3

Most complaints will be resolved to your satisfaction in the first two steps. If this is not the case for you, we encourage you to contact the Bell Customer Relations Department, where one of our senior representatives will work with you to address your complaint.

To serve you faster, please be sure you have the following information available to help expedite the resolution of your concern:

• The supervisor's name and employee number
• The date the conversation took place
• A brief overview of your problem
• The product or service involved (Mobility, TV, Internet, Home phone) The appropriate phone number and account number as well as a phone number where we can reach you

Contact information:
P.O. Box 593, Station A
Toronto, ON
M5W 1E4
Fax: 1 800 554-5148
Email address: executive.office@bell.ca

Last Update:08/05/2010

Step 4

If you are not completely satisfied with the resolution provided in the previous steps, please contact James Myers, Senior Vice President of Customer Service at james.myers@bell.ca

Last Update:08/05/2010

How to escalate a complaint

Step 1

First, contact Customer Service by phone, email or mail to discuss any questions or concerns you have regarding your service. Our representatives will be happy to help you.

Here's how to reach us:

Bell Mobility: 1 800 667-0123
Bell Internet: area code + 310-SURF (7873)
Bell TV: 1 888 SKY-DISH (759-3474)
Bell home phone service: area code + 310-BELL (2355)
For more options, visit: bell.ca/contactus

If you're not completely satisfied with the resolution provided at this step, please proceed to Step 2.

Step 2

If our Customer Service representative is unable to help you to your satisfaction, don't hesitate to ask to speak to a supervisor. The supervisor will do everything in his or her power to solve your problem. We suggest you write down the following information:

• The supervisor's name and employee number
• The date the conversation took place

If you're not completely satisfied with the resolution provided at this step, please proceed to Step 3.

Last Update:08/05/2010

Step 3

Most complaints will be resolved to your satisfaction in the first two steps. If this is not the case for you, we encourage you to contact the Bell Customer Relations Department, where one of our senior representatives will work with you to address your complaint.

To serve you faster, please be sure you have the following information available to help expedite the resolution of your concern:

• The supervisor's name and employee number
• The date the conversation took place
• A brief overview of your problem
• The product or service involved (Mobility, TV, Internet, Home phone)
• The appropriate phone number and account number as well as a phone number where we can reach you

Contact information:

P.O. Box 593, Station A
Toronto, ON
M5W 1E4
Fax: 1 800 554-5148
Email address: executive.office@bell.ca

Last Update:08/05/2010

Step 4

If you are not completely satisfied with the resolution provided in the previous steps, please contact James Myers, Senior Vice President of Customer Service at myers.james@bell.ca .

Last Update:08/05/2010