How to understand a Bell homephone

Your Bell Home phone bill explained

This bill explainer will help you understand the information and charges that appear on your Bell Home phone bill.

Your first home phone bill will be different from future bills because it includes some one-time only charges like:

• an installation fee, if applicable
• partial charges (from your first day of activation to your bill date)
• your next full monthly charges in advance

See our One Bill explainer

1. Account Information

   At the top of your bill, you’ll find some general information such as:

   • Your Account Number, which you can use to register for My Bell.
   • Your Bill Date.
   • Your Customer ID Number, which you can use to sign up for online or telebanking with your financial institution.

2. Previous charges

   The amount owed on your last bill, payments, adjustments made and the outstanding balance (if any).

3. Current charges

   • Monthly services – billed 1 month in advance.
   • Changes – any charges, credits or debits associated with changes to your long distance savings plan or features, connection charge, and/or inside wiring work performed by Bell.
   • Chargeable messages – long distance calls, pay-per-use calls and other long distance carrier's charges, billed up to the current bill date. (Overseas calls must be billed within 1 year, domestic long distance calls must be billed within 150 days.)
   • Taxes
   • Total current charges – the amount owing on this month’s statement, including previously unpaid balances and late payment* charges.

   *A late payment charge (1.25% monthly) applies if we haven’t received your payment within 30 days of the billing date. The "Paid Date" is the date that your payment reaches Bell.
   Note that mailed payments will take several days to reach us. We recognize the date stamps provided by ATMs, bank tellers or online banking as the "Paid Date". Most chartered banks remit online by the next business day.

4. Contact us

   How to contact us if you have questions about your phone bill or service.

Last Updated: 4/11/2010