How to escalate a complaint

Step 1

First, contact Customer Service by phone, email or mail to discuss any questions or concerns you have regarding your service. Our representatives will be happy to help you.

Here's how to reach us:

Bell Mobility: 1 800 667-0123
Bell Internet: area code + 310-SURF (7873)
Bell TV: 1 888 SKY-DISH (759-3474)
Bell home phone service: area code + 310-BELL (2355)
For more options, visit: bell.ca/contactus

If you're not completely satisfied with the resolution provided at this step, please proceed to Step 2.

Step 2

If our Customer Service representative is unable to help you to your satisfaction, don't hesitate to ask to speak to a supervisor. The supervisor will do everything in his or her power to solve your problem. We suggest you write down the following information:

• The supervisor's name and employee number
• The date the conversation took place

If you're not completely satisfied with the resolution provided at this step, please proceed to Step 3.

Last Update:08/05/2010

Step 3

Most complaints will be resolved to your satisfaction in the first two steps. If this is not the case for you, we encourage you to contact the Bell Customer Relations Department, where one of our senior representatives will work with you to address your complaint.

To serve you faster, please be sure you have the following information available to help expedite the resolution of your concern:

• The supervisor's name and employee number
• The date the conversation took place
• A brief overview of your problem
• The product or service involved (Mobility, TV, Internet, Home phone)
• The appropriate phone number and account number as well as a phone number where we can reach you

Contact information:

P.O. Box 593, Station A
Toronto, ON
M5W 1E4
Fax: 1 800 554-5148
Email address: executive.office@bell.ca

Last Update:08/05/2010

Step 4

If you are not completely satisfied with the resolution provided in the previous steps, please contact James Myers, Senior Vice President of Customer Service at myers.james@bell.ca .

Last Update:08/05/2010