The Bell Code of Fair Information Practices spells out the commitments of the Bell Companies and the rights of customers regarding personal information. It complies with the Personal Information Protection and Electronic Documents Act and details how we implement the principles of the Canadian Standards Association (CSA) Code.
You can view the full text of the Bell Code of Fair Information Practices online at bell.ca.
Last Update:11/04/2010
Deep packet Inspection (DPI) examine the types of traffic going across a network, but not the content or your search activities. During peak periods, we use DPI to identify peer-to-peer (P2P) file sharing traffic, which is usually less time-sensitive than other applications, such as Web browsing or video streaming. When Internet traffic becomes congested, we may reduce the speed on your P2P activity to give priority to more urgent activities.
This is also known as “traffic shaping.”
When Bell uses DPI, we collect your IP address for a limited amount of time. Once the traffic has been sorted by type for traffic management purposes, it is not retained as part of the usage pattern of any IP address.
You can read more information on Bell's Network Management Policy online .
Last Update:11/04/2010
A cookie is a small text file containing a unique number that identifies your browser - but not you - to our computers each time you visit. Cookies tell us which pages of our sites are visited and by how many people. This allows us to make decisions about which information is useful and what areas need improvement.
Unless you specifically identify yourself, we will not know who you are, even though we may assign your computer a cookie. In addition, unless we have your consent, we never combine cookie information with personally identifiable details like your name, telephone number or even your email address.
Most Web sites use cookies and most browsers will accept them. You can change the options on your browser to tell you when you have received one, or to refuse to accept them altogether.
You don’t need cookies to visit Bell sites. But if you refuse to accept them, some of the site features might not work, for example, the personalization options.
Last Update:11/04/2010
Some customer calls are recorded and are used for the ongoing training and development of our employees. You will be reminded about this by a pre-recorded message each time you phone us.
If you continue with your call after hearing the message, you imply your consent for us to record (we may choose not to.) If you don’t want to continue with a phone call but still have a question/request/etc., you cansend us an email or visit a Bell store in your area.
For similar reasons, Bell may also record outbound calls that we make to you.
These practices meet Canada’s privacy legislation.
Last Update:11/04/2010
Last Updated: 5/6/2010
Canada has clear rules around telemarketing. It can only be done under certain circumstances and in most cases you are entitled to request that callers stop.
The information below is a summary of what you can do about unwanted calls. For more detail on telemarketing and other privacy issues, see our overview of how Bell’s privacy practices.
Note: To register on the National DNCL by phone, TTY device, or by fax, you must call from the number you are registering.
There is no charge to register your number(s) on the National Do Not Call List. Your number(s) will remain on the National Do Not Call List for three years.
All telephone or fax telemarketing calls that are not subject to one of the exemptions listed below should cease 31 days after you register your number on the National Do Not Call list, except when you have provided an organization with express consent to call you.
The use of ADADs to make telemarketing calls is against the law, except where you have provided express consent to receive a telemarketing call via an ADAD from a specific telemarketer.
This does not apply to ADAD calls made for public-service reasons, including calls for emergency and administrative purposes by police and fire departments, schools, hospitals, or similar organizations.
In order to file a complaint, be sure to have the following information on hand:
Last Updated: 5/8/2010
This bill explainer will help you understand the information and charges that appear on your Bell Home phone bill.
Your first home phone bill will be different from future bills because it includes some one-time only charges like:
At the top of your bill, you’ll find some general information such as:
The amount owed on your last bill, payments, adjustments made and the outstanding balance (if any).
*A late payment charge (1.25% monthly) applies if we haven’t received your payment within 30 days of the billing date. The "Paid Date" is the date that your payment reaches Bell.
Note that mailed payments will take several days to reach us. We recognize the date stamps provided by ATMs, bank tellers or online banking as the "Paid Date". Most chartered banks remit online by the next business day.
How to contact us if you have questions about your phone bill or service.
Last Updated: 4/11/2010
In the fast-changing world of telecommunications, you are faced with more product and service choices than ever before. It’s important that you get the information you need.
At Bell, we are committed to communicating pricing, product and service information clearly. Specifically, we strive to provide you with:
For more specific information about some of the common customer areas of interest, select a section below:
Bell Mobility
Bell Internet
Bell TV
Bell Home phone
Contact Us
Our teams are committed to providing you with the answers you need, whether by phone, online, in our stores, or by mail.
For Bell contact information, visit our Contact us section.
If your question requires further attention, here are additional options:
Last Updated: 5/11/2010
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